Terms & Conditions - THEGREYSPACE.CO

1. Introduction

Welcome to THEGREYSPACE.CO (“we”, “us”, “our”, “the Company”). These Terms and Conditions (“Terms”) govern your access to and use of www.thegreyspace.co (the “Website”) and any purchase made through it or at our retail stores. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

2. About Us

THEGREYSPACE.CO is a Singapore home-grown brand, operating from:

Registered address: 9 Tagore Lane, 9@Tagore, #03-27, Singapore 787472
Punggol Waterway Point: 83 Punggol Central, #01-K9 (West Wing – Kiosk), Singapore 828761
Email: [email protected]
WhatsApp: +65 8750 4595

Client to confirm: UEN / business registration number, for insertion here.

3. Eligibility

By using this Website, you confirm that you are at least 18 years old, or are using it under the supervision of a parent or legal guardian. We reserve the right to cancel orders placed by minors without appropriate supervision.

4. Products, Descriptions & Pricing

All product descriptions, images and pricing are as accurate as possible at the time of posting but are provided for reference only. Actual colour and texture may vary slightly due to photography and screen display settings. Prices are listed in Singapore Dollars (SGD) and [are / are not — client to confirm GST registration status]. We reserve the right to correct pricing errors and to amend prices, promotions or product availability at any time without prior notice.

5. Customised & Personalised Products

Certain products may be personalised (for example, initials, colourway, or hardware selection). As these items are made to your specification:

They cannot be exchanged or returned, except where the item arrives defective, damaged, or does not match the customisation submitted.
Please review your customisation choices carefully before confirming your order — changes cannot be made once production has begun.

6. Orders

Placing an order constitutes an offer to purchase; a contract is formed only when we send you an order confirmation. We reserve the right to refuse or cancel any order, including where there is a pricing error, suspected fraud, or stock unavailability. Where payment has already been made for a cancelled order, a full refund will be issued.

7. Payment

We accept PayNow and major credit/debit cards via our secure payment gateway. Full payment is required before an order is processed and shipped. We do not store your full card details — these are processed directly by our payment gateway provider.

8. Delivery

Orders are delivered via SPX Courier Service at a flat rate of S$1.99 (rate subject to change without notice).
Delivery timeframes provided are estimates only and are not guaranteed. We are not responsible for delays caused by the courier, customs processes, or events outside our reasonable control.
A tracking number will be provided once your order ships. Risk of loss or damage passes to you upon delivery to the address you provided.
Please ensure your delivery address is accurate; we are not liable for orders delivered to an incorrect address supplied by you.

9. Exchanges, Returns & Warranty

7-Day Exchange Policy: Non-personalised items may be exchanged within 7 days of receipt, provided the item is unused and in its original condition and packaging. Contact [email protected] to initiate an exchange.

60-Day Manufacturing Defect Warranty: We warrant our products against manufacturing defects for 60 days from the date of purchase. This warranty excludes normal wear and tear, misuse, accidental damage, or unauthorised repair or alteration. To make a claim, contact our customer service team with your order number and photos of the defect.

This policy is in addition to, and does not affect, your statutory rights under Singapore consumer protection law, including the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act 1979.

10. Membership & Loyalty Programme

Membership is free to join, either in-store (via QR code) or on the Website. Points are earned on qualifying purchases and may be redeemed in accordance with the terms displayed on our Membership page at the time of redemption. We reserve the right to amend, suspend or terminate the programme, or adjust point values, at any time, with reasonable notice where practicable. Points have no cash value and are non-transferable.

11. Promotions & Discounts

Promotional codes, bundles and discounts are valid only for the stated period and cannot be combined with other offers unless expressly stated. We reserve the right to withdraw or amend any promotion at any time.

12. Intellectual Property

All content on this Website — including text, graphics, logos, product designs and images — is the property of THEGREYSPACE.CO or its licensors and is protected under Singapore and international intellectual property law. You may not reproduce, distribute or use any content from this Website for commercial purposes without our prior written consent.

13. Acceptable Use

You agree not to use the Website to engage in fraudulent activity, upload harmful code, infringe the rights of others, or interfere with the operation of the Website.

14. Limitation of Liability

To the extent permitted by law, THEGREYSPACE.CO shall not be liable for any indirect, incidental or consequential loss arising from your use of the Website or products purchased, except where such liability cannot be excluded under Singapore law.

15. Indemnity

You agree to indemnify THEGREYSPACE.CO against any claims, losses or damages arising from your breach of these Terms.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Singapore. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

18. Contact Us

Questions about these Terms can be directed to [email protected] or via WhatsApp at +65 8750 4595.