Standard delivery via SPX Courier takes 2–3 working days. You’ll receive a tracking number via email

No — you don’t need a PayPal account to check out. As long as you own a debit or credit card, you can pay via PayPal.

Once your order is received, it takes 1–2 working days to process before being dispatched for delivery (this may vary depending on order volume).

Orders without personalisation arrive in 2–4 working days
Orders with personalisation arrive in 2–5 working days

Contact us at +65 8750 4595 via WhatsApp, or email us with your contact details, and we’ll get back to you within 48 working hours. Our customer service team will advise on the earliest possible processing date — please only place your order after we’ve confirmed we can expedite it.

 Once you receive your order confirmation email, please review it carefully. If you selected the wrong colour, quantity, or provided an incorrect monogram name, email us immediately and we’ll make the amendment on our end. If the order has already been processed, you may contact us for an exchange (subject to approval). Personalised products are strictly non-exchangeable unless there is a manufacturing defect.

We offer two shipping options for Singapore customers:

Express Courier — 1 to 2 working days

Standard Courier — 2 to 4 working days
Local courier delivery is free for purchases above $100.

Yes, we ship to Malaysia. Overseas orders take 2–5 working days to be completed before being sent out for delivery. If you’re interested in shipping charges, feel free to email us to enquire before placing your order.

 Yes — please leave a comment at checkout or WhatsApp/DM us on Facebook or Instagram before placing your order, and we’ll advise on the earliest possible delivery.

Personalised items need 1–2 working days to be completed before being sent out, on top of your chosen courier’s delivery time (Standard: 2–5 working days total, Express: 1–2 working days total). For urgent personalised orders, WhatsApp us at +65 8750 4595 to check before placing your order.

We offer a 7-day exchange policy for your peace of mind. Please contact our customer service via WhatsApp prior to arranging any exchange.

A $5 return courier fee applies for courier exchanges

In-store exchange is complimentary

Personalised products are strictly non-exchangeable, unless there is a manufacturing defect.

Yes — all products come with a 60-day manufacturing defect warranty. If you notice a manufacturing fault within 60 days of purchase, contact our customer service team and we’ll assess it for repair, replacement, or exchange.

Contact us via WhatsApp at +65 8750 4595 or email [email protected] with your order number and reason for exchange, and our team will guide you through the process.

Classic Series — Timeless, functional, and designed for everyday ease. Made to carry your essentials effortlessly, wherever you go.
Premium Series — Refined and elevated, crafted with meticulous attention to detail, featuring upgraded materials and exceptional workmanship. Designed for a polished, sophisticated look without compromising everyday functionality.

Visit us at:

Punggol Waterway Point — 83 Punggol Central, #01-K9 (West Wing – Kiosk), Singapore 828761

Store hours: 11am–9pm daily.

Product colours may appear slightly different due to lighting. We describe materials, dimensions, and available colourways on each product page — feel free to reach out to us if you’d like more details before ordering.

Yes — our monogrammed series are customisable. Simply indicate the name or initials you’d like monogrammed, along with your preferred colour, at checkout.

Monograms are charged at $5.90 for a maximum of 9 characters (keychains: maximum 4–6 characters). This includes up to one full stop and/or one spacing only. All monograms are done in standard font, in capital letters — use a “.” to indicate a full stop.

If you select “no customisation,” no monogram will be added to your order — even if a name was previously entered into the field.

Please double-check the spelling of your name/initials carefully before completing payment, as monogram orders are processed within 1–5 working days. If you spot an error, email us immediately so we can amend it before processing begins.

Yes, e-gift cards are available for purchase online. To redeem, present your gift e-voucher on your mobile device to our staff in-store, who will enter the merchant PIN to complete redemption. Screenshots or printed copies are not accepted. Gift cards cannot be exchanged for cash and are non-refundable and non-exchangeable.

Many of our items — including keychains, cardholders, pouches, and lanyards — come with a complimentary gift box sized to fit the product. Larger gift boxes are also available and can fit our smaller bags.

Absolutely — our monogram and personalisation options make for a thoughtful, one-of-a-kind gift for any occasion

Yes, e-gift cards are available for purchase online. To redeem, present your gift e-voucher on your mobile device to our staff in-store, who will enter the merchant PIN to complete redemption. Screenshots or printed copies are not accepted. Gift cards cannot be exchanged for cash and are non-refundable and non-exchangeable.

Sign up directly on our website, or scan the QR code in-store to join. Your membership syncs across both our online and in-store systems.

You’ll earn points on qualifying purchases, which you can view anytime under “View Points” in your account. Points can be redeemed at checkout on future purchases.