Returns & Warranty
We stand behind what we make. Here’s how exchanges and manufacturing warranty claims work at THEGREYSPACE.CO.
7-Day Exchange Policy
Change of mind, wrong colourway, or just doesn’t feel right? You may exchange eligible items within 7 days of receipt.
- Item must be unused, unworn and in its original condition
- Original packaging, dust bag and tags must be intact
- Proof of purchase (order number or receipt) is required
- Exchanges are for another item of equal or greater value (top-up applies for higher-value items)
60-Day Manufacturing Defect Warranty
Every piece is covered against manufacturing defects for 60 days from your purchase date — on us, no questions asked.
- Covers faults in materials, stitching or hardware from manufacturing
- Does not cover normal wear and tear, scratches, or colour fading from use
- Does not cover accidental damage, misuse, or unauthorised repairs
- Valid with proof of purchase
Starting an exchange or warranty claim
Four simple steps from first message to resolution.
Share photos
For warranty claims, send clear photos of the defect and the item’s condition.
Get confirmation
Our team reviews your request and confirms eligibility, usually within 1–2 business days.
Send it back
We’ll share drop-off or courier instructions, then process your exchange or repair/replacement.
What isn’t covered
Personalised items (custom initials, colourways or engravings) cannot be exchanged or returned unless defective or not matching your submitted customisation.
Sale & clearance items are final sale and not eligible for exchange, unless faulty on arrival.
Gift cards are non-returnable and non-refundable.
Normal wear and tear including surface scuffs and colour fading from regular use, is not considered a manufacturing defect.